Shipping and Charges
Products purchased at HI-TECH are typically shipped via DHL all across Europe.
Time of delivery
Your order is processed and carried out immediately upon receipt. At present, we are able to forward products within 3-7 working days of being ordered. We are, however, continually working on improving the logistics and on reducing/shortening the time of delivery in order to be able to offer you delivery times of 12 to 24 hours in the near future.
FREE shipping to the following EU (European Union) Member States on orders over € 400.-:
Belgium, Bulgaria, Croatia, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Sweden, United Kingdom
When shipping to Switzerland and Liechtenstein we raise shipping charges (incl. charges for customs clearance). The VAT has to be paid in the target country (Switzerland, Liechtenstein). Shortly after receiving the goods you will receive an invoice by the customs department including a money order.
Even though great care is taken during the shipping process, damage may occur during transport. In this case the carrier will replace the damaged products only if you respect the following procedure.
- A transport damage claim must be made immediately when the product is handed over to you by the carrier (the deliverer of the parcel).
- Clearly visible damage: demand a written confirmation of the damage on receipt of the parcel – by means of a written report on the scanner of the deliverer
After that you need to inform HI-TECH about the identified transport damage. If you want to send the product back to us, please inform us per email at [email protected], fax or phone before you do so.
Thank you for your attention and your help in this matter.
Attention: We are not allowed to deliver to packing stations!
The Best Gaming PC also Deserves the Best Packaging
HI-TECH gamers rely on high-end gaming PCs. Top Performance Hardware has only one job to do: to bring your gaming to the eSport Olymp! To achieve this goal, it is not enough to get gaming PC deals, buying a ready-made gaming PC off the shelf and hoping to become # 1 in the gaming world with enough training and a "good" gaming PC.
Sure, nothing beats powerful hardware - but we at Hi-Tech are not satisfied with mediocrity!
We strive to put together the best and strongest components, optimally align them and get every “bit” of performance to create the Ultimate High-End Gaming PC.
But even the best gaming computer needs a protective packaging to make it invulnerable to shocks and transport damage.
Bubble wrap and styrofoam are our Kevlar Vests and Medipacks.
Since we only equip our HI-TECH Gamer PCs with state of the art components, we need to pack your new gaming computer with care. This makes sure your PC will arrive home safe and sound, which is why we rely on adequate protection.
We leave nothing to chance:
bubble wrap, cushioning, polystyrene filler, and shipping instructions on the packaging provide extra protection that guarantees your gaming enjoyment.
Let's talk about the S-word...
S like Skill: Are you as good as your Gamertag?
S like Steam: curse or blessing?
No, far from it! It's about
S like Safety!
Security is a topic that is not always high on the agenda of many gamers. Admittedly, security is a bit far-fetched. Not security in the sense of cyber security, but good, old old-school packaging security.
In times of increasing worldwide online orders, consignments at freight forwarders and parcel delivery companies have to be processed faster and faster. We appreciate a good cooperation with our logistics partners, but sometimes accidents happen. Packages are often loaded or thrown into trucks in a hurry; even with fully automated conveyor belts in logistics centers, it can happen that packages do not always remain undamaged, much to the displeasure of the customer. Most often, there is no financial damage to the customer. But there is a bad aftertaste when damaged goods have to be resent and arrive a few days or even weeks late.
To prevent this as much as possible, especially with sensitive and high-quality hardware, we take every precaution. We apply the same care with which we assemble our high end PCs to the packaging as well.
Here is a sneak-peak of our shipping department
We rely on proven methods such as polystyrene filler, classic bubble wrap and Cushioning to form-fit large, empty spaces and protect large, heavy or particularly sensitive components such as fans and water cooling from shocks.
Only when the last polystyrene peanut in the reinforced box and the last "Fragile" shipping notice is attached to the ready-to-ship package, we can pass our high-end gaming PCs to our logistics partner with a clear conscience, so that they can survive the wildest roller coaster ride.
We'd love to see your anticipation of your next HI-TECH Gamer PC by sharing an unboxing video with us and other HI-TECH Gamers!
How to return defective goods
If problems occur with your PC which entitle you to warranty claims, we have your PC picked up from your home address within the European Union. If our inspection/assessment of the PC proves that the damage is not our responsibility and thus is excluded from any guarantee, you have to bear the costs of this transport. Once you decide to send your PC back to us, please make sure that it is safely packaged. Otherwise your PC may show unnecessary transport damage due to inadequate/poor/careless packaging. We cannot assume liability for this kind of transport damage! So we ask you to provide the PC with a safe and proper packaging and to fill up all voids in order to avoid any possible damage during transport.
Attention: Shipping/deliveries please only to Johann Roithner-Straße 131, 4050 Traun, Austria
Here is how you can prevent transport damage to the product during a return:
Instructions for packing a return
Make sure your PC system is turned off and not plugged into a power source. Open the side panel of your PC. ATTENTION: different device types must be opened differently! Help can be found here: Quick Start Guide
Then follow the steps below:
Pad the empty spaces between the components inside your PC with filler. It is highly recommended to use the original packaging material that was used when delivering the PC.
Then make sure to close the side panel of the PC. Follow the reverse order of opening. See also the Quick Start Guide
Put the PC in a large plastic bag, preferably the one you got it in. It must be completely closed and taped. Then put the top and bottom of each of the styrofoam covers in which the PC was delivered, firmly and accurately on the device. They need to fit tightly to protect the PC from being hit from above or below.
Insert the secured PC into the appropriate (inner) product box. Seal this well with tape.
However: Your PC is still not sufficiently secured for transport! To protect it against shocks and impacts, an outer box and filling material is necessary on all sides.
Here are the next steps:
For this you need a sufficiently large, solid cardboard box. Ideally, you can use the one in which your PC, packed in the product box, was delivered. Cover the bottom of this outer box with 2 - 3 cm of firm but elastic filling material (the polystyrene chips from the original packaging or other polystyrene filling material have proven to be most effective).
Place your PC, already packed in the product box, on top of the filler in the outer box. Make sure that the product box is upright, resting completely on top of the filler material. Leave enough space between the product box and the sides of the outer box to add a minimum of 2 - 3 cm thick layer of filler material.
Fill all remaining cavities in the outer carton with filling material. Make sure that everything in the outer carton is completely surrounded by the filling material. The top must also be completely covered.
Now tape the outer carton well. Remove existing stickers and insert new packing list that you have received from HI-TECH service personnel in an outside envelope. (See also the instructions on the service slip, which you received by mail from the HI-TECH service staff.)
Now, you have packed your PC system in the best possible way, so it survives even the wildest shipping roller coaster ride. Finally, you can hand it over to the transport company agreed upon with us.
If you have any questions or need more information, we are happy to help you at [email protected]!